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The mystery visitor programme for Frederic Robinson Ltd.
So who can be a mystery customer? We welcome employee's (both past and present) and their families and friends. Very importantly we need enthusiastic pub visitors - people who are passionate about pubs and the standards within them.
To be a "visitor" for us you will need to live in the North West of England or North Wales as this is where all our pubs are. If you feel you would like to be involved in this please register below.
Through the registration process we will uncover what type of pub you like to visit, how often and how far you are prepared to travel. When we have an assignment available that matches these criteria we send an email asking you to visit this website to view your allocated visit. Should you choose to accept the visit you should view the questions, visit pub (always remaining under cover) and then complete the on line questionnaire. We will then re-imburse you £15 as a thank you for the information you have provided.
Please now check your email and follow the instructions contained in it to activate your new account. Once your account has been activated, you will need to login with the username and password that is contained in the activation email. We look forward to working with you.
The visit process is easily defines in these 5 easy steps
Following registration you should remain undercover and be prepared for activation. We hope you enjoy being a Perfect Pubs visitor.
Register HereApplicants must be over 18 years of age.
Completing an online application form does not guarantee a 'visit' will be assigned to the applicant.
The application form must be fully completed in order to qualify for a 'visit'.
Visitors must fulfill the full requirements of the visit to gain their reward, we recommend that you phone ahead of your visit to ensure that the pub is serving food. Incomplete or unfulfilled visits will not be rewarded.
Where possible food should be ordered from the menu (not nuts, crisps or other snack items), therefore the visitor should attempt to conduct the visit during times when food is served.
For non-food serving pubs visits can take place at any time during trading hours.
The pub assigned to the visitor is not negotiable. The visitor may reject the visit but the visitor cannot choose which of the Robinson's pubs they will be assigned.
All Perfect Pub Visitors must remain under cover and not identify themselves as a mystery visitor at the time of their visit.
The questionnaire must be fully completed in full English and not in text style abbreviation.
Expense claims and report details should be received by Frederic Robinson Ltd within 5 working days of the visit taking place.
Expense payment will be by bacs transfer or cheque. No alternative method of payment of expenses is available.
Payment is £15 per visit to either cover or go toward the cost of the visit.
Frederic Robinson Ltd reserves the right to withhold payment should there be a problem with the validity of information supplied.
Your details may be used by Frederic Robinson Limited as part of this programme and other promotions that may assist you in carrying out your secret visits but will NEVER be passed to a third party.
If you have forgotten your login details, simply enter your email address and we'll send you a new password.
If you're looking for any other aspect of our business, or would like to know more about running your own Robinsons pub on a tenancy agreement
Please go to our main website www.frederic-robinson.co.uk © My Perfect Pub 2011
Your information has been successfully saved
All visits that the administrator selects for you will appear here. You will be notified by email and then please accept or decline the visit from this page.
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Active Visits are assigned Visits that you have accepted but have not not yet completed. Once you have completed your visit, please fill out the questionnaire (click 'Answer Questionnaire') to complete.
Many thanks for carrying out your visit. Please now answer all questions, section by section, with yes, no, or n/a. Please also leave a comment where you have something extra to add by clicking on the icon. Please note that some questions need a comment only and the comment will need to be entered in order to complete the questionnaire. Your questionnaire will automatically save every few seconds and also everytime you click 'Next Section'. Once you have completed ALL questions you will be presented with a button to complete and submit your questionnaire.
Thank you for submitting your report. Please send any receipts to Bemyeyes, 21 The Belfry, Lytham, Lancs, FY8 4NW. We will send you £15 as a thank you within two weeks.
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Visits appearing here have not been explicitly assigned to you, but please accept them if a particular visit interests you.
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Visits shown below are your previously completed pub visits.
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Applicants must be over 18 years of age.
Completing an online application form does not guarantee a 'mission' will be assigned to the applicant.
The application form must be fully completed in order to qualify for a 'mission'.
Agents must fulfill the full requirements of the mission to gain their reward, we recommend that you phone ahead of your visit to ensure that the pub is serving food. Incomplete or unfulfilled missions will not be rewarded.
Where possible food should be ordered from the menu (not nuts, crisps or other snack items), therefore the agent should attempt to conduct the mission during times when food is served.
For non-food serving pubs visits can take place at any time during trading hours.
The pub assigned to the agent is not negotiable. The agent may reject the mission but the agent cannot choose which of the Robinson's pubs they will be assigned.
All Perfect Pub agents must remain under cover and not identify themselves as a mystery visitor at the time of their mission.
The questionnaire must be fully completed in full English and not in text style abbreviation.
Expense claims and report details should be received by Frederic Robinson Ltd within 5 working days of the mission taking place.
Expense payment will be by bacs transfer or cheque. No alternative method of payment of expenses is available.
Payment is £15 per mission to either cover or go toward the cost of the visit.
Frederic Robinson Ltd reserves the right to withhold payment should there be a problem with the validity of information supplied.
Your details may be used by Frederic Robinson Limited as part of this programme and other promotions that may assist you in carrying out your secret missions but will NEVER be passed to a third party.
If you need reminding of the terms and conditions please click here.
You can request specific pubs of your choice and if they are available they will be assigned to you, however, we cannot guarantee this - it will depend on time and availability. We will however highlight any available missions that do not yet have an allocated agent under "open missions". You will be able to see on your 'mission's page' when you log in. Should you wish to take one of these missions you simply click on the accept button and it will automatically become your mission.
When you are assigned a mission you have 10 days to accept or reject it before it goes to another agent. If this time passes and you have not accepted a mission you would like - please contact us and if possible we will reassign the mission to you. If it has already passed to another agent you will unfortunately loose that mission. If you want the deadline for the visit extending - please ask and we will endeavour to find a suitable date that fits your plans.
After accepting a mission you can print the pre-designed questions by selecting "Print questionnaire". You will also have your wallet guide to help you.
It takes 10 -15 minutes to input all your answers.
We don't want to be unfair to a pub therefore - rather than guessing - always select N/A if you are unsure of your answer!
Unfortunately expenses must be submitted by post as we require both a receipt and a signature.
The programme is designed to subsidise a pub visit for people who enjoy going to the pub anyway. It is a thank you for giving us valuable feedback. Therefore we can only reimburse £15 per mission.
Unfortunately there is no provision for this though we will endeavour to assign missions that are within the distance set by you.
The expense allowance is for the agent assigned the mission only.
You should aim to submit your report online within 2 days of your visit. It is advisable to submit your expenses at the same time.
Not at all, please let us know that you are rejecting the mission as soon as possible so that it can pass to another agent.
Yes, just use the edit option under profile after logging on. Don't forget to save the changes.
For any other questions please contact us from your agent log in page
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visit acceptance rate
Amount of visitors signing up vs. visits completed
Submit the form below to send an email to your client.
The form below allows you to create new Segments. Enter all the name of the segment and then click Save to add the new item to the list.
The form below allows you to edit an existing Segment. replace the text below with the new name and then click Save to add the new item to the list.
The form below allows you to create new Regional Development Managers. Enter all the relevant information and then click Save to add the new RDM to the list.
Create Visit
Edit
The form below allows you to edit the information of this Pub. Click the 'Edit' button to start editing and then click 'Save' or 'Cancel' when you are done, to return to main view.
Next Step »
Please select a visitor from the list below, if you don't select a visitor then the visit will be 'open'.
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« Back
This screen gives you an overview of the mission you're creating, check over the details below and once happy with your mission click Post.
« Close
Your visit has been created and your visitor has been informed of the new Visit.
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The form below controls the information for each individual pub. Edit the details below and click Save to update this pub's information, click delete to remove the pub from the list and cancel to return to the pubs page.
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| Pub Name | Segment | Purchase Type | Status | Postcode | Completed By | Completion Date |
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Save
Finalise
Unfinalise
Visitor Paid
Client Invoiced
This screen allows you to review the completed questionnaire, make changes if neccessary and then submit the report to your client.
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This section allows you to edit your selected questionnaire. The tabs to the left control which sections of the questionnaire you're editing, displaying the questions they contain on the right. To edit a question click on the title and then amend the information.